RM D 4/4/25 RM D 4/4/25

Exploring How We Build Truth — and Trust — Into Customer Experiences in the Age of AI

What is considered real or legit anymore? We’re living in an era where synthetic brands, AI-generated influencers, and algorithmically-assembled websites can spin up overnight. They look real. They sound real. They seem authentic — but can you trust it? How do you create something people believe, feel safe using, and want to return to? Here’s a reflection on that — starting with a simple story about a puzzle I didn’t buy— and on designing for trust in a world where everything can be faked.

RM D 4/4/25 RM D 4/4/25

Leading the Future: Ecosystem Convergence at CES 2025

At CES 2025, ecosystem convergence takes center stage as industries increasingly blur boundaries to deliver seamless, human-centered experiences. From AI-integrated smart cities to personalized health tech and next-gen robotics, cross-industry collaborations are redefining what’s possible. As standalone products give way to connected ecosystems, the HAPTIC framework—centered on Human+, Planet+, Product+, Tech+, and Culture+—offers a blueprint for building regenerative, trust-based systems that drive generational growth. Alt Future emphasizes that the future belongs to those who lead with shared value, ethical innovation, and a commitment to people and the planet.